Quality Assurance Survey Please take a moment to answer the questions below and submit. Clients who complete this short survey will be given a twenty-five-dollar (25.00USD) in-house credit, which can be applied to any future invoice. 1) When speaking to the Nexlar Office Team did you feel they had your best interest in mind? Choose Best Answer Yes Mostly Rarely No 2) How satisfied were you with your Consultant, did s/he understand your needs and offer helpful solutions? Choose Best Answer Completely Satisfied Very Satisfied Mostly Satisfied Disappointed 3) Did you find the quoting process easy, and was information readily available? Choose Best Answer Yes Mostly Rarely No 4) Was the procedures that followed the quoting process up to the installation date effective (Deposit Request, Ordering of Equipment, Confirmation of Install, ect.)? Choose Best Answer Very Effective Mostly Effective Disappointing Ineffective 5) Were the technicians professional, knowledgeable, clean, and effective? Choose Best Answer Very Effective Mostly Effective Disappointing Ineffective 6) Was the Nexlar Team knowledgeable and sensitive to your security needs? Choose Best Answer Yes Mostly Rarely No 7) Were questions and needs responded to quickly and effectively? Choose Best Answer Yes Mostly Rarely No 8) On an Overall Basis, how satisfied are you with Nexlar Security LLC.? Choose Best Answer Completely Satisfied Very Satisfied Mostly Satisfied Disappointed 9) Would you recommend Nexlar to an associate? Choose Best Answer Yes No 10) Do you have any recommendations, or additional comments? Choose Best Answer Yes No
